Claims

Claims Scenarios

Our Family Cyber Protection Insurance responds to a wide range of cyber threats

Cyberbullying

Scenario: Ruby just started high school. Within the first few weeks, she became a victim of bullying. It started out as a few comments, however quickly escalated to repeated harsh and vile comments on all of her social media profiles. The online bullying had a significant impact on Ruby and led to her not wanting to go to school and a deterioration in her grades.

The Solution

Provides cover for a policyholder and their spouse to attend critical guidance sessions if their child is subjected to cyberbullying. In this case, these sessions would help Ruby’s family work through this ordeal and better deal with any future instances of cyberbullying.

The policy would also cover the costs to try to remove the hurtful comments. The policy would also provide a wage replacement benefit if the parents have to take unpaid time off work to attend guidance sessions or to meet with the school or other authorities to deal with the incident.

Smart device attack

Scenario: Jack noticed random sounds being played and a message being read out from his Google Hub. It turns out, Jack’s Google Hub was hacked.

The Solution

Family Cyber Protection provides cover for cyber event response costs to remove the virus, restore data, and secure the policyholder’s home IT. In this case, we would appoint a forensic IT investigator to assess the Google Hub system, remove malware and secure Jack’s device from further attacks.

Cyber harassment and reputation cover

Scenario: Charlotte had her home computer accessed by a cyber hacker who exfiltrated her personal emails and photos. The threat actor threatened to release the information, eventually publishing the photos and emails on a website.

The Solution

Family Cyber Protection provides an IT expert who would be assigned to attempt to remove Charlotte’s personal data from the website and to reduce the likelihood of this appearing in Google and other search engines. The policy would also provide cover for legal costs to advise Charlotte what legal remedies she may have and the steps she could take in response to this incident.

Ransomware virus

Scenario: Mia was working on her computer when she clicked on a plausible email attachment which unleashed a malware virus. As a result, this locked all of her important files. As a result, Mia was unable to access the files on her computer unless she paid a Ransom of $10,000.

The Solution

Family Cyber Protection provides cover for cyber event response costs to remove the virus, restore data, and secure the home IT. An IT expert who specialises in ransomware attacks would be appointed to remove the malware and get Mia’s computer operational again.

Identity theft

Scenario: Provides cover for cyber event response costs to remove the virus, restore data, and secure the home IT. An IT expert who specialises in ransomware attacks would be appointed to remove the malware and get Mia’s computer operational again.

The Solution

Family Cyber Protection provides cover for cyber event response costs to remove the virus, restore data, and secure the home IT. An IT expert who specialises in ransomware attacks would be appointed to remove the malware and get Mia’s computer operational again.

Cyber crime

Scenario: Olivia received an email on her computer that looked like it was from her bank. The email required Olivia to download an attachment to ‘verify’ her account details. It turns out, the email was not from Olivia’s bank, it was a fake email from a hacker. The attachment Olivia downloaded was a keylogger virus that recorded Olivia’s login details for various accounts including the login to her bank account. The hacker then gained access to Olivia’s bank account and transferred $5,000 from Olivia’s account that could not be recovered.

The Solution

Family Cyber Protection provides cover for policyholders’ funds that are transferred as a result of cyber theft. Personal Cyber Protection Insurance also provides cover for cyber event response costs to remove the virus, restore data, and secure the policyholder’s home IT.

Cyberbullying

Scenario: Ruby just started high school. Within the first few weeks, she became a victim of bullying. It started out as a few comments, however quickly escalated to repeated harsh and vile comments on all of her social media profiles. The online bullying had a significant impact on Ruby and led to her not wanting to go to school and a deterioration in her grades.

The Solution

Provides cover for a policyholder and their spouse to attend critical guidance sessions if their child is subjected to cyberbullying. In this case, these sessions would help Ruby’s family work through this ordeal and better deal with any future instances of cyberbullying.

The policy would also cover the costs to try to remove the hurtful comments. The policy would also provide a wage replacement benefit if the parents have to take unpaid time off work to attend guidance sessions or to meet with the school or other authorities to deal with the incident.

Smart Device Attack

Scenario: Jack noticed random sounds being played and a message being read out from his Google Hub. It turns out, Jack’s Google Hub was hacked.

The Solution

Family Cyber Protection provides cover for cyber event response costs to remove the virus, restore data, and secure the policyholder’s home IT. In this case, we would appoint a forensic IT investigator to assess the Google Hub system, remove malware and secure Jack’s device from further attacks.

Cyber Harassment & Reputation Cover

Scenario: Charlotte had her home computer accessed by a cyber hacker who exfiltrated her personal emails and photos. The threat actor threatened to release the information, eventually publishing the photos and emails on a website.

The Solution

Family Cyber Protection provides an IT expert who would be assigned to attempt to remove Charlotte’s personal data from the website and to reduce the likelihood of this appearing in Google and other search engines. The policy would also provide cover for legal costs to advise Charlotte what legal remedies she may have and the steps she could take in response to this incident.

Ransomware Virus

Scenario: Mia was working on her computer when she clicked on a plausible email attachment which unleashed a malware virus. As a result, this locked all of her important files. As a result, Mia was unable to access the files on her computer unless she paid a Ransom of $10,000.

The Solution

Family Cyber Protection provides cover for cyber event response costs to remove the virus, restore data, and secure the home IT. An IT expert who specialises in ransomware attacks would be appointed to remove the malware and get Mia’s computer operational again.

Identity Theft

Scenario: Jack noticed random sounds being played and a message being read out from his Google Hub. It turns out, Jack’s Google Hub was hacked.

The Solution

Family Cyber Protection provides cover for cyber event response costs to remove the virus, restore data, and secure the policyholder’s home IT. In this case, we would appoint a forensic IT investigator to assess the Google Hub system, remove malware and secure Jack’s device from further attacks.

Cyber Crime

Scenario: Olivia received an email on her computer that looked like it was from her bank. The email required Olivia to download an attachment to ‘verify’ her account details. It turns out, the email was not from Olivia’s bank, it was a fake email from a hacker. The attachment Olivia downloaded was a keylogger virus that recorded Olivia’s login details for various accounts including the login to her bank account. The hacker then gained access to Olivia’s bank account and transferred $5,000 from Olivia’s account that could not be recovered.

The Solution

Family Cyber Protection provides cover for policyholders’ funds that are transferred as a result of cyber theft. Personal Cyber Protection Insurance also provides cover for cyber event response costs to remove the virus, restore data, and secure the policyholder’s home IT.

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Family Cyber Insurance Pty Ltd is a Corporate Authorised Representative 1300059 of All Risk Protection Pty Ltd AFSL 281689

Contact

Office 10, Fountain Plaza,
148-158 Central Coast Hwy
Erina NSW 2250 

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